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Heaven at the Hard Rock Hotel Riviera Maya
About the property
Popularity

Booking
8.1/10
62

Expedia
8.2/10
448
Main services
Bicycle rentals
Internet access
Fitness
Air conditioned
Spa
Accessible Room
Restaurant
Beach
Parking
Accessible Facilities
Outdoor heated pool
* Some services may carry an extra charge.
Guest reviews
8.2/10 Very good
Cleanliness8.6/10
Staff and Service8.6/10
Amenities8.4/10
Property conditions and facilities8.2/10
Location8.6/10
Neighborhood9/10
Room rate7.2/10
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Information about the area
Riviera Maya, MexicoThe Riviera Maya is a tourism and resort district in Mexico. It straddles the coastal Highway along the Caribbean coastline of the state of Quintana Roo, located on the eastern portion of the Yucatán Peninsula. This district historically started at the city of Playa del Carmen and ended at the village of Tulum. Target areas for urbanization include the towns and villages of: Puerto Morelos, the Riviera Maya), Puerto Aventuras, Akumal, Chemuyil, and Tulum.
A major attraction throughout the Riviera Maya are coastal and reef aquatic activities dependent on the coastal water and the Mesoamerican Barrier Reef System which begins near Cancun and continues along the whole length of the Riviera Maya continuing southward to Guatemala. This barrier reef system is the second longest in the world.
Activities at the most visited locations include jet-skiing, snorkeling, scuba diving, swimming in cenotes, swimming with dolphins, zip-lining, horse riding, sailing, and guided jungle tours. Archeology is also a big tourist draw in the area, including the popular archeological sites operated by the Instituto Nacional de Archeological such as Tulum on the coast, and Chichen Itza and Coba located some distance inland.
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What’s nearby
- City Centre - 4.08 km
- Secret River - 8.34 km
- Xenses Park - 8.75 km
- Xplor theme park - 9.22 km
- Ecological theme park Xcaret - 9.38 km
- Xplor Park - 9.62 km
Getting around
- (PCM) Playa del Carmen, Playa del Carmen Airport, MX - 18.46 km
- (CUN) Cancún, Aeropuerto Internacional de Cancún, MX - 69.01 km
- (CZM) Cozumel, Cozumel Intl, MX - 29.91 km
About accommodation
General
- Air conditioning
- Safety deposit box
- Heating
- Minimarket on site
- Adults only
- WiFi available in all areas
- Non-smoking rooms
- Facilities for disabled guests
- Lift
Safety & security
- CCTV in common areas
- Smoke alarms
- CCTV outside property
Activities
- Cycling
- Live music/performance
- Tennis court
- Sauna
- Nightclub/DJ
- Golf course (within 3 km)
- Fitness centre
- Themed dinner nights
- Games room
- Private beach area
- Beachfront
- Evening entertainment
- Water park
- Beach
- Hot tub/Jacuzzi
- Entertainment staff
- Diving
- Massage
- Yoga classes
- Spa and wellness centre
- Tennis equipment
Services
- Barber/beauty shop
- Valet parking
- ATM/cash machine on site
- Room service
- Car hire
- Ironing service
- Airport shuttle (additional charge)
- Meeting/banquet facilities
- Luggage storage
- Tour desk
- Daily housekeeping
- Pet bowls
- Fax/photocopying
- 24-hour front desk
- Airport shuttle
- Currency exchange
- Laundry
- Business centre
Safety features
- First aid kit available
- Face masks for guests available
- Staff follow all safety protocols as directed by local authorities
- Access to health care professionals
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Hand sanitizer in guest accommodation and key areas
- Process in place to check health of guests
Physical distancing
- Mobile app for room service
- Contactless check-in/check-out
- Physical distancing rules followed
- Cashless payment available
- Screens or physical barriers placed between staff and guests in appropriate areas
Food & Drink
- Snack bar
- Restaurant
- Bar
- Breakfast in the room
- Wine/champagne
- Fruits
Cleanliness & disinfecting
- Linens, towels and laundry washed in accordance with local authority guidelines
- Guest accommodation is disinfected between stays
- Guest accommodation sealed after cleaning
- Use of cleaning chemicals that are effective against Coronavirus
- Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & drink safety
- Delivered food is securely covered
- Food can be delivered to guest accommodation
- Physical distancing in dining areas
- All plates, cutlery, glasses and other tableware have been sanitized
Internet
- Internet services
- WiFi
- Free WiFi
Outdoors
- Outdoor pool
- Garden
- Outdoor pool (all year)
Parking
- Free parking
- Parking
- Private parking
- Parking on site
Pool and wellness
- Pool bar
- Pool with view
- Swimming Pool
- Swimming pool
- Salt-water pool
- Sun loungers or beach chairs
Transport
- Airport drop off
- Airport pick up
Languages
- English
- Español
About the rooms
The accommodation has 154 rooms:
General
- Air conditioning
- Interconnected room(s) available
- Ironing facilities
- Trash cans
- Hypoallergenic
- Iron
- Soundproofing
- Pants press
- Key card access
- Smoke alarm
- Laptop safe
Activities
- Hot tub
Services
- Wake up service/Alarm clock
- Wake-up service
Room Amenities
- Socket near the bed
- Clothes rack
- Non-feather pillow
- Hypoallergenic pillow
Safety features
- Air purifiers
Bathroom
- Body soap
- Free toiletries
- Conditioner
- Hairdryer
- Shampoo
- Shower cap
- Toilet
- Bath
- Bath or shower
- Toilet paper
- Slippers
- Shower
- Towels
- Private bathroom
- Toothbrush
- Additional bathroom
Media & Technology
- Satellite channels
- TV
- Telephone
- Game console
- Flat-screen TV
- iPod dock
Physical distancing
- Single-room air conditioning for guest accommodation
Food & Drink
- Chocolate or cookies
- Tea/Coffee maker
- Minibar
- Bottle of water
- Wine or champagne
- Fruits
Exclusive services
- Free gym access
Kitchen
- Coffee machine
- Kitchen
- Dishwasher
- Dining table
Outdoors
- Terrace
- Balcony
- Outdoor dining area
View
- Sea view
- Garden view
- View
Living Area
- Sofa
- Seating Area
- Dining area
Bedroom
- Alarm clock
- Cots
- Wardrobe or closet
Accessibility
- Accessible by lift
- Entire unit located on ground floor
- Upper floors accessible by stairs only
- Upper floors accessible by elevator
*Some services may only be available in specific rooms or upon request.
About the pools
The accommodation has 1 pool:
Location
OutdoorRestaurants
IPANEMA
- Access for guests and visitors
- No reservation required
ZEN
- Guests only
- No reservation required
FRIDA
- Guests only
- No reservation required
CIAO
- Guests only
- No reservation required
TORO
- Guests only
- No reservation required
LE PETIT COCHON
- Guests only
- No reservation required
THE MARKET
- Access for guests and visitors
- No reservation required
IN-ROOM DINING
- Access for guests and visitors
- No reservation required
PIZZETO
- Access for guests and visitors
- No reservation required
About parking
The accommodation offers 1 parking option:
Parking type
PrivateLocation
On-siteReservation
No reservation neededCost
- Free
Internet
Coverage
Entire propertyConnection type
Wi-FiPrice
- Free
Policies
Check-in
- Checkin from 15:00
- Minimum age for check-in: 18 years old
Check-out
Checkout before 12:00Pets
Pets are not allowed.Children
Children are not allowed.Extra beds
Extra beds is not available at this property. Cots are not available at this property.Important information
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Infants from 0-3 years old are free.
All children from 4 to 17 years old extra charges apply.
When travelling with pets, please note that the property proposes an optional program at an extra charge of USD 150 per pet, per stay. It includes a pet memory foam bed and access to pet friendly areas where the leash is not required.
Only dogs and cats of less than 18 kg are permitted, and 2 pets maximum per room.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.