Heaven at the Hard Rock Hotel Riviera Maya

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About the property

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. This property also features complimentary wireless internet access, concierge services, and an arcade/game room.. This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at Toro, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink from the swim-up bar or one of the 7 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this property consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.. Treat yourself to a stay in one of the 577 guestrooms, featuring indoor private hot tubs and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.. Distances are displayed to the nearest 0.1 mile and kilometer. Oasis Beach - 2.3 km / 1.4 mi Puerto Aventuras Golf Club - 2.3 km / 1.4 mi Puerto Aventuras Marina - 2.9 km / 1.8 mi CEDAM Museum - 3 km / 1.8 mi Fatima Bay - 3.2 km / 2 mi Kantenah Lagoon - 4.1 km / 2.6 mi Chac Mol Cenote - 4.7 km / 2.9 mi Ecopark Kantun Chi - 5 km / 3.1 mi Cenote Cristalino - 7.3 km / 4.6 mi Cenote Azul - 7.7 km / 4.8 mi Cenote Jardín del Eden - 8.4 km / 5.2 mi Chikinha Cenote - 8.8 km / 5.5 mi Tajma Ha Cenote - 11.8 km / 7.3 mi Xpu-ha Beach - 12 km / 7.5 mi Xenses Park - 14 km / 8.7 mi The nearest airports are: Cozumel Intl. Airport (CZM) - 37.5 km / 23.3 mi Tulum Intl. Airport (TQO) - 87.6 km / 54.4 mi Cancun Intl. Airport (CUN) - 75.4 km / 46.8 mi. When you stay at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive in Puerto Aventuras, you'll be next to a golf course, within a 15-minute drive of Xplor Theme Park and Puerto Aventuras Marina. This all-inclusive property is 9.2 mi (14.8 km) from Xcaret Eco Theme Park and 8.9 mi (14.4 km) from Ferry to Cozumel.. Near Puerto Aventuras Marina. Dry cleaning/laundry service, Gift shops or newsstand, Free water park access, Golf cart, Proposal/romance packages available, Golf clubs (equipment), Pool umbrellas, Free WiFi, Number of bars/lounges - 7, Number of hot tubs - 1, Designated smoking areas, Number of outdoor pools - 3, Number of swim-up bars - 1, Tours/ticket assistance, Fitness classes on site, Free buffet breakfast, On private beach, Airport transportation (surcharge), Outdoor tennis courts - 2, Free breakfast, Multilingual staff, Conference center, Daily, Number of coffee shops/cafes - 2, Ziplining on site, Elevator, Fitness facilities, Basketball on site, Bicycle rentals on site, Wheelchair accessible (may have limitations), Wheelchair accessible, Food and water bowls, Wheelchair-accessible concierge desk, Beach umbrellas, Meeting rooms, Nightclub, Wheelchair-accessible registration desk, Karaoke, Television in common areas, Spa treatment room(s), Arcade/game room, Garden, Free newspapers in lobby, Wedding services, Full-service spa, Tennis lessons on site, Beach towels, Volleyball on site, Yoga classes/instruction on site, Golf lessons on site, Clubhouse, Couples/private dining, Luggage storage, Grocery/convenience store, Billiards or pool table, Porter/bellhop, Business center, 24-hour front desk, Number of restaurants - 9, Spa services on site, Golfing nearby, Safe-deposit box at front desk, Snack bar/deli, Hiking/biking trails nearby, Free self parking, Free valet parking, Waterslide, Terrace, Beach sun loungers, Tennis on site, Hair salon, Pool sun loungers, ATM/banking, Pilates classes on site, Concierge services. Property does not require health documentation at check-in, Professional property host/manager, No cribs (infant beds) available, Onsite COVID-19 testing (PCR) is available, No rollaway/extra beds available, Caters to adults only. Currency: USD, Types: Visa, Debit cards, Cash, American Express, Mastercard

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Popularity

8.2

Very good

General

510

Booking 8.1/10

Expedia 8.2/10

448

Main services

Bicycle rentals

Internet access

Fitness

Air conditioned

Spa

Accessible Room

Restaurant

Beach

Parking

Accessible Facilities

Outdoor heated pool

* Some services may carry an extra charge.

Guest reviews

8.2/10 Very good

Cleanliness8.6/10

Staff and Service8.6/10

Amenities8.4/10

Property conditions and facilities8.2/10

Location8.6/10

Neighborhood9/10

Room rate7.2/10

10 / 10

Paul

Overall great resort!

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5 Mar 2025

10 / 10

Anita

Resort was even better than the pictures. Amazing staff, very accommodating.

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20 Feb 2025

10 / 10

Ibrahim

Huge resort, staff are accommodating.

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15 Feb 2025

2 / 10

Sandra Ciria

They were rude and not accommodating

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19 Jan 2025

Information about the area

Riviera Maya, Mexico

The Riviera Maya is a tourism and resort district in Mexico. It straddles the coastal Highway along the Caribbean coastline of the state of Quintana Roo, located on the eastern portion of the Yucatán Peninsula. This district historically started at the city of Playa del Carmen and ended at the village of Tulum. Target areas for urbanization include the towns and villages of: Puerto Morelos, the Riviera Maya), Puerto Aventuras, Akumal, Chemuyil, and Tulum. A major attraction throughout the Riviera Maya are coastal and reef aquatic activities dependent on the coastal water and the Mesoamerican Barrier Reef System which begins near Cancun and continues along the whole length of the Riviera Maya continuing southward to Guatemala. This barrier reef system is the second longest in the world. Activities at the most visited locations include jet-skiing, snorkeling, scuba diving, swimming in cenotes, swimming with dolphins, zip-lining, horse riding, sailing, and guided jungle tours. Archeology is also a big tourist draw in the area, including the popular archeological sites operated by the Instituto Nacional de Archeological such as Tulum on the coast, and Chichen Itza and Coba located some distance inland.

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What’s nearby

City Centre - 4.08 km
Secret River - 8.34 km
Xenses Park - 8.75 km
Xplor theme park - 9.22 km
Ecological theme park Xcaret - 9.38 km
Xplor Park - 9.62 km

Getting around

(PCM) Playa del Carmen, Playa del Carmen Airport, MX - 18.46 km
(CUN) Cancún, Aeropuerto Internacional de Cancún, MX - 69.01 km
(CZM) Cozumel, Cozumel Intl, MX - 29.91 km

About accommodation

General

Air conditioning
Safety deposit box
Heating
Minimarket on site
Adults only
WiFi available in all areas
Non-smoking rooms
Facilities for disabled guests
Lift

Safety & security

CCTV in common areas
Smoke alarms
CCTV outside property

Activities

Cycling
Live music/performance
Tennis court
Sauna
Nightclub/DJ
Golf course (within 3 km)
Fitness centre
Themed dinner nights
Games room
Private beach area
Beachfront
Evening entertainment
Water park
Beach
Hot tub/Jacuzzi
Entertainment staff
Diving
Massage
Yoga classes
Spa and wellness centre
Tennis equipment

Services

Barber/beauty shop
Valet parking
ATM/cash machine on site
Room service
Car hire
Ironing service
Airport shuttle (additional charge)
Meeting/banquet facilities
Luggage storage
Tour desk
Daily housekeeping
Pet bowls
Fax/photocopying
24-hour front desk
Airport shuttle
Currency exchange
Laundry
Business centre

Safety features

First aid kit available
Face masks for guests available
Staff follow all safety protocols as directed by local authorities
Access to health care professionals
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests

Physical distancing

Mobile app for room service
Contactless check-in/check-out
Physical distancing rules followed
Cashless payment available
Screens or physical barriers placed between staff and guests in appropriate areas

Food & Drink

Snack bar
Restaurant
Bar
Breakfast in the room
Wine/champagne
Fruits

Cleanliness & disinfecting

Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
Use of cleaning chemicals that are effective against Coronavirus
Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

Delivered food is securely covered
Food can be delivered to guest accommodation
Physical distancing in dining areas
All plates, cutlery, glasses and other tableware have been sanitized

Internet

Internet services
WiFi
Free WiFi

Outdoors

Outdoor pool
Garden
Outdoor pool (all year)

Parking

Free parking
Parking
Private parking
Parking on site

Pool and wellness

Pool bar
Pool with view
Swimming Pool
Swimming pool
Salt-water pool
Sun loungers or beach chairs

Transport

Airport drop off
Airport pick up

Languages

English
Español

About the rooms

The accommodation has 154 rooms:

General

Air conditioning
Interconnected room(s) available
Ironing facilities
Trash cans
Hypoallergenic
Iron
Soundproofing
Pants press
Key card access
Smoke alarm
Laptop safe

Activities

Hot tub

Services

Wake up service/Alarm clock
Wake-up service

Room Amenities

Socket near the bed
Clothes rack
Non-feather pillow
Hypoallergenic pillow

Safety features

Air purifiers

Bathroom

Body soap
Free toiletries
Conditioner
Hairdryer
Shampoo
Shower cap
Toilet
Bath
Bath or shower
Toilet paper
Slippers
Shower
Towels
Private bathroom
Toothbrush
Additional bathroom

Media & Technology

Satellite channels
TV
Telephone
Game console
Flat-screen TV
iPod dock

Physical distancing

Single-room air conditioning for guest accommodation

Food & Drink

Chocolate or cookies
Tea/Coffee maker
Minibar
Bottle of water
Wine or champagne
Fruits

Exclusive services

Free gym access

Kitchen

Coffee machine
Kitchen
Dishwasher
Dining table

Outdoors

Terrace
Balcony
Outdoor dining area

View

Sea view
Garden view
View

Living Area

Sofa
Seating Area
Dining area

Bedroom

Alarm clock
Cots
Wardrobe or closet

Accessibility

Accessible by lift
Entire unit located on ground floor
Upper floors accessible by stairs only
Upper floors accessible by elevator

*Some services may only be available in specific rooms or upon request.

About the pools

The accommodation has 1 pool:

Location

Outdoor

Restaurants

IPANEMA

Access for guests and visitors
No reservation required

ZEN

Guests only
No reservation required

FRIDA

Guests only
No reservation required

CIAO

Guests only
No reservation required

TORO

Guests only
No reservation required

LE PETIT COCHON

Guests only
No reservation required

THE MARKET

Access for guests and visitors
No reservation required

IN-ROOM DINING

Access for guests and visitors
No reservation required

PIZZETO

Access for guests and visitors
No reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Private

Location

On-site

Reservation

No reservation needed

Cost

Free

Internet

Coverage

Entire property

Connection type

Wi-Fi

Price

Free

Policies

Check-in

Checkin from 15:00
Minimum age for check-in: 18 years old

Check-out

Checkout before 12:00

Pets

Pets are not allowed.

Children

Children are not allowed.

Extra beds

Extra beds is not available at this property. Cots are not available at this property.

Important information

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Infants from 0-3 years old are free. All children from 4 to 17 years old extra charges apply. When travelling with pets, please note that the property proposes an optional program at an extra charge of USD 150 per pet, per stay. It includes a pet memory foam bed and access to pet friendly areas where the leash is not required. Only dogs and cats of less than 18 kg are permitted, and 2 pets maximum per room.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay.