Grand Balkan Tour to 6 Countries with the Mostar Express

Currency

It is sufficient to have Euro for shopping and expenses in all countries on the program during the tour. In regions where local currency is used, the guide will assist with currency exchange.

Mostar Express Train Journey

If the Mostar Express train journey cannot be made due to any force majeure, the specified route will be covered by bus and the train travel fee will be refunded to the guests on site.

Clothing and Comfort

During the trip, comfortable walking shoes or sneakers should be preferred. For night journeys, it is recommended that you bring a cardigan or similar clothing with you.

Seat Arrangement

In our tours, a rotation (seat change) system is applied in daily seat planning. Fixed seats and front seat guarantees are not provided; seat changes are organized by the tour leader.

Re-entry to Turkey from Abroad – Goods Limits

To be able to bring goods into Turkey when returning from abroad, a minimum stay of 3 days is required. The free shopping limits are as follows:

• Cigarettes: 3 cartons
• Alcoholic beverages (over 22%): 1 liter
• Alcoholic beverages (under 22%, including wine and champagne): 2 liters
• Perfume: 600 ml
• Makeup or skin care products: 5 pieces
• Chocolate and confectionery: 2 kg
• Coffee: 1 kg
• Tea: 1 kg

Program Changes

Guides may make changes in the program flow depending on weather and road conditions, provided all places mentioned in the tour program are shown.

Cancellation Conditions

Guests who register for the tour have the right to free cancellation up to 30 days before the departure date. For the tour date:

Minimum Participation Requirement

The tour program is conducted with a minimum participation of 25 people. If sufficient participation is not achieved, the final cancellation notification date is 20 days before the tour departure date. In case of cancellation, Viyatravel will provide notification.

Hotel Notifications

Hotels where only the category is specified and/or alternative options are presented for the same destination will be notified 2 days before departure. During busy periods such as fairs, congresses, concerts, events, or sports tournaments, hotels may be used at a greater distance than stated; in this case, information will be provided 15 days before the tour departure date.

Triple Rooms

Triple rooms are provided based on hotel availability, and the bed allocated to the 3rd person in such rooms is smaller than standard beds. Triple rooms consist of 1 double bed + 1 extra bed. As extra beds are folding or so-called "coach beds", tour participants accept the possibility of tightness and different bed types for the 3rd person and/or children in the room. Child discounts apply for one child only, staying with two adults and meeting the age group requirement.

About Breakfast

Breakfasts at the hotels are generally served in continental breakfast format, including butter, jam, bread, tea or coffee, in accordance with the breakfast culture of the country. They may be served in a separate hall for groups.

Panoramic City Tours

Panoramic city tours included in the tour package are general introductory tours conducted by coach with guide narration, lasting at most 2-3 hours and not including entrance to museums or historical sites. Viyatravel cannot be held responsible for the inability to conduct these tours if local authorities do not grant permission, roads are closed, or weather conditions are unfavorable.

Check-in and Flight Procedures

Check-in and boarding procedures for guests participating in flight tours are personal responsibility. These procedures must be carried out at the airline counter at the airport before the flight or online. All costs for guests who do not arrive on time or miss their flight are their own responsibility if they wish to join the tour.

Customs Crossings

Waiting time at customs gates crossed by land during the trip may exceed standards; Viyatravel cannot be held responsible for negative situations arising from these waiting times.

Vehicle Types Used

Depending on the number of participants, the following vehicle types are used in our tours:

• Buses (25-46 people): Mercedes Travego/Tourismo, NEOPLAN Cityliner/Tourliner, Temsa Safir/Maraton, Man Fortuna
• Midibuses (17-24 people): Isuzu Turkuaz, Otokar Mega
• Minibuses (up to 16 people): VW Volt, Mercedes Sprinter

All guests are considered to have accepted the above conditions by joining the tour.

Does not include:

* Tips.

* Personal expenses.

* No other services not specified in the previous section.

* We inform you that in some countries there is a local tax known as "stay tax", "municipal tax", "tourist tax" (or similar denomination) that is not included in the price of the reservation and must be paid directly by each guest at the corresponding establishment and / or airport. Keep in mind that these taxes can change over time, therefore, it is necessary to check if the country of destination charges this type of tax and the current amount to be paid.

Very important:

* This document, obtained by the User through Compositor Panavisión Tours, does not constitute a confirmation of reservation or a firm reservation of any of the travel services described therein. Such confirmation will only be obtained when Panavisión Tours receives the total price of the reservation through the retail agency selected by the User among those associated with Compositor Panavisión.

* The booking of tourist services and product purchases contained in this document will be governed by the specific contractual conditions with which they have been offered and by the General Conditions applicable to travel services and products sold by Panavisión Tours that are published on this website, a copy of which is attached to this document.

* The confirmation of the reservation obtained by the User through the Composer Panavisión Tours www.panavision-tours.com or www.panavision-tours.es is also subject to availability at the time the User makes his payment for places in the means of transport, accommodation , or any type of service selected within the tariff selected or used for the offer.

* The final price obtained in the document generated through Compositor Panavisión Tours www.panavision-tours.com or www.panavision-tours.es may be subject to change at the time of requesting and confirming the reservation as a result of the companies' dynamic pricing policy aerial.

* Likewise, the final price is always conditioned to currency fluctuation, fuel price, taxes and tourist surcharges for airports, accommodation, airline tickets, maintenance services, visas and in general all those that apply to the services included in the travel, which may justify a price change, even after the reservation is confirmed under the terms and limits set by law.

* Confirmed the reservation, cancellation fees will be applied to those services that have previously been indicated in the reservation process, which are "Non-Refundable".

* This trip may not be suitable for people with reduced mobility. Check with your agency about its suitability based on your personal needs.

* We inform you that in some countries there is a local tax known as "stay tax", "municipal tax", "tourist tax" (or similar denomination) that is not included in the price of the reservation and must be paid directly by each guest at the corresponding establishment and / or airport. Keep in mind that these taxes can change over time, therefore, it is necessary to check if the country of destination charges this type of tax and the current amount to be paid.

* Group reservations are considered to be those reservations or blocks made by the agency of 5 rooms or more under the same or several locators with the same creation date, or made on different dates and the dates of stay of the reservations coincide on several of the days or at all. Therefore, in these situations, the wholesaler reserves the right not to accept said reservations, having to confirm the price and availability of said places expressly by it and after the quotation of places and prices through the department of groups.

* In the case of making the reservation, the rates do not allow modifications. You must cancel and make a new reservation. Cancellation expenses according to rate conditions.

INCLUSION INSURANCE IN COMBINED TRAVEL RESERVATIONS

With regard to our inclusion insurance, said insurance exclusively includes those people who have their residence and origin of the trip in Spain or Portugal.

CHAPTER I (Obligations of information and content of the combined travel contract), Article 153 (Pre-contractual information), point 1, section H:

"1. Before the traveler is bound by any package travel contract or corresponding offer, the organizer, and also the retailer, when the package is sold through the latter, will provide the traveler with the form with the standard information regarding to the package trip that appears in annex II, A or B, as well as the following information that is applicable to the package trip:

"h) Information on the subscription of an optional insurance that covers the expenses originated in the event that the traveler decides to terminate the contract or the expenses of assistance, including those of repatriation, in case of accident, illness or death."

Said section refers to the obligation to inform the client of the possibility of contracting insurance, not to the obligation to include insurance on the trip, that is, the client has the power (option) to contract insurance with the agency or not. . The agency has the obligation to inform that it is recommended that the client take out insurance that includes, at least, issues such as repatriation,... which is basically inclusion insurance.

Once the agency informs the client about the recommendation to contract insurance for the trip, it is the client who can contract insurance with the agency, or contract it directly with whoever they want.